This happens to some users after updating to the latest version. To fix this, log out of ICE Standard and log back in again.
To log out of ICE Standard, open ICE Standard, press "edit", scroll to the Account section at the bottom, then select "log out". You'll be given the option to sign in as an existing user; choose this option, then re-enter your username and password as normal.
Begin by making sure you can access the Internet using Safari. If you have Internet access but can still not register, email email@example.com. Provide us with the error message and any steps necessary to reproduce the error and we'll get back to you with a solution shortly.
To put your emergency information on your lock screen, follow these steps:
If you are having trouble with any of these steps, please email firstname.lastname@example.org.
Apologies for the inconvenience. The insurance information section is not currently an option to be shown automatically on the lock screen. You can, however, copy and paste the information to the Other Info section if you wish.
It sounds like you are registered with ICE Standard and not just saving data locally - is this correct? If you aren’t sure, you can open the app and select ‘edit’ and scroll down to the bottom. If you are registered with ICE Standard your email address should be shown there, along with an option to disable cloud backups. Please let us know if you can save modifications to your account data and the email address you registered with. Our Support Team will check to see if there are any issues with your account.
Registering with Smart911 separately will not conflict with registering through ICE Standard; the information you entered when registering with Smart911 directly will be shown first to emergency responders, and if you connect ICE Standard to Smart911 additionally later that will be shown on a secondary screen.
The Medical ID information on the emergency section of the lock screen is actually not filled out using our app, but rather Apple’s Health app. You can modify this information by opening Apple's Health app that is preinstalled on all iPhones.
Is the app closing when you tap save? If so, the solution is to log out of the app and log back in again. You can do this by tapping “edit”, scrolling to the account section at the bottom, tapping “log out”, and an alert will come up allowing you to sign in.
This problem can be fixed by logging out of the app and logging back in again. To do this, open the app, tap edit, scroll to the account section at the bottom and select “log out”. Then sign in again when prompted.
To fix the issue with the app closing, please try logging out and back in again. You can do this by pressing edit, then scrolling to the account section at the bottom and selecting “log out”; a prompt to sign in again will then come up.
In terms of linking your contacts to the app, after you tap edit there will be a small person icon next to the “contact name” field. Tapping this will bring up the list of your contacts; selecting one will enter their name and the selected phone number.